SHIPPING & DELIVERY
We are proud to offer free various countries shipping services. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our nearest warehouse across the countries will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to various countries around the world. However, there are some locations we are currently unable to ship to as we are in the process of expanding our services. If you happen to be from one of those countries, we will contact you. On the other hands, you may check our available shipping countries.
What are the available shipping countries?
Hereby is the list of shipping countries available:
| Australia | Israel | Poland |
| Austria | Italy | Portugal |
| Belgium | Japan | Russia |
| Brazil | Kazakhstan | Saudi Arabia |
| Canada | Korea | Singapore |
| Denmark | Latvia | Spain |
| Finland | Lithuania | Sweden |
| France* | Luxemburg | Switzerland |
| Germany | Malaysia | Thailand |
| Greece | Malta | Turkey |
| Hong Kong | Mexico | Ukraine |
| Hungary | Netherlands | United Kindom |
| Indonesia | New Zealand | United States |
| Ireland | Norway | Vietnam |
*Only zip codes that start with 01 to 95. Currently we are not able to ship to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.
For non listed countries, you may
contact us for further information.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-30 Business days |
*This doesn’t include our 2-5 day processing time.What about customs?
By ordering on keendeco.com, any customs fees and taxes are exclusive from your order. All fees that may be imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of keendeco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://keendeco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly like the description. Love it!
Beautiful
Super fast, super packing, super quality! Fastening in the kit. Installation in two accounts
Packing is very serious. I took three products at once. Plastic. Light product. Two types of fasteners. On an adhesive basis is not tight in the wall. Stylish thing.
I loved these hooks. They're firm and they look elegant. It took about 3 weeks to arrive. I use them to hang the masks. If my little boy hadn't scratched the wall it would look even better
Super quality, completely satisfied with my purchases, pleasantly surprised♥️ Delivery more than fast, perfect packing. I recommend this store.
The parcel came quickly. The deer is the largest in size of all. Impressive. Bought for 287.87
As pictured. Shipping time to United States was reasonable, Approximately 1 month. Packed well also. The 3 I Purchased are adorable and I recommend this store.
Прекрасная лошадка, хорошая упаковка, закажу ещё другого зверька
Not boiling White, a little yellowish low. Quality is good.
Tal cual la descripción. Viene con colgador con unas pequeñas púas y otro tipo ventosa. Tardo muchísimo. Aunque es cierto que llegó a España y estubo algo perdido. Por lo demás todo bien. El vendedor muy amable siempre contesta. Embalaje genial para que no se estropee
Очень довольна этими крючками! Товар был хорошо упакован, в наборе саморезы и крепеж имеются. не смотря на то,что это пластик , смотрится очень стильно.
Cool hooks, I really liked. Have other stores and cheaper but please note, they have plastic some kind of matte and everywhere joints, this deer has plastic cast, glossy, only horns separately. They came to Izhevsk quickly. For 2 weeks about
The price is high, looks not like metal, plastic is gold-plated.
Great hooks. Look Cool) the weight of the winter jacket can stand calmly. Though a lot of things I would watch out for them hang
As described. Came packed well. Some variation in colours. Very light plastic. Only for hanging hat or scarf. Not for hanging clothes. Hardware doesn’t work. Must use screw. Isn’t stable once attached. Must use tape or glue as well. Look nice.
The hanger is just super! Exactly as in the photo. Packed mega-strong, the box is covered with foam and wrapped with tape. I 've never seen one before. Painted exactly, inside three kinds of fasteners to choose from, everything looks decent, careful, you can nailer. Definitely recommend, looks beautiful, decor and use.
Very cool hooks. The quality is super, you can hang it both on Scotch and on a screw. Delivery 2,5 weeks.
Good quality without damage. Plastic light painted in gold matte. Mounts are present.
Liked! The parcel went to Kazakhstan 1,5 months