SHIPPING & DELIVERY
We are proud to offer free various countries shipping services. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our nearest warehouse across the countries will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to various countries around the world. However, there are some locations we are currently unable to ship to as we are in the process of expanding our services. If you happen to be from one of those countries, we will contact you. On the other hands, you may check our available shipping countries.
What are the available shipping countries?
Hereby is the list of shipping countries available:
| Australia |
Israel |
Poland |
| Austria |
Italy |
Portugal |
| Belgium |
Japan |
Russia |
| Brazil |
Kazakhstan |
Saudi Arabia |
| Canada |
Korea |
Singapore |
| Denmark |
Latvia |
Spain |
| Finland |
Lithuania |
Sweden |
| France* |
Luxemburg |
Switzerland |
| Germany |
Malaysia |
Thailand |
| Greece |
Malta |
Turkey |
| Hong Kong |
Mexico |
Ukraine |
| Hungary |
Netherlands |
United Kindom |
| Indonesia |
New Zealand |
United States |
| Ireland |
Norway |
Vietnam |
*Only zip codes that start with 01 to 95. Currently we are not able to ship to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.
For non listed countries, you may
contact us for further information.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
What about customs?
By ordering on keendeco.com, any customs fees and taxes are exclusive from your order. All fees that may be imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of keendeco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://keendeco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sent fast. It took a long time at customs. Packed chic.
Simply fantastic. Reflects the description provided.
I am surprised with the quality of the product, I thought it would be similar to plastic but it is quite heavy and well made
Cool Dog. The quality is excellent, there is nothing to complain about. Shipping norms. You can see the sizes from the photo. Definitely recommend. /Cool dog. High quality. If you want a basket for you Keys in supplier style this is it. It is really worth it. Recommend it.
Arrived quickly and very good condition well packaged! I love it!
Exactly as pictures, product very well packed, need not worry on standards delicate the mails
I super love it! Plus I 've received it in only 13 days!
A cool figurine, everyone thought where to put all sorts of little things, so as not to lie in the corners. Now we have a place to put it. Voluminous, roomy, heavy. Packed perfectly: Package, polyfoam and box. We met delivery fast, less than a month in Moscow. In retail stores such did not meet, raises the mood when looking at it. Seller recommend!
The goods are good, the material is like artificial stone, I almost have such a table top in the kitchen. A capacious vase. Postage delivery
I'm delighted. The quality is very good. Packed perfectly. Looks very expensive
Just super!!! Fast delivery! Packed well. Thank you store!!
Very steep, good and heavy, will not turn even with full mouth
I love it. It's identical to the photo. It doesn't weigh. Order of 11.11 took only 15 days to arrive. Very well packed, no harm done. I recommend 100%.
cool!
It's sooooo BEAUTIFUL!!
I'm very happy with the purchase. The parcel is packed very well, with instructions nothing broke. The dog is Green heavy, Weary. Thanks store
It's great! I love it!
Just super) came to Russia quickly, in a week!
Really nice and relatively fast delivery. Superb quality!
Beautiful!!!!
Chic dog, just flying away! Heavy, roomy, large. The color corresponds to the photo. Came very well packed, in Moscow in 2 weeks.
Very fast!
I love, really very pretty as in the picture, be careful it's big but it's necessary to store things in it
Love it! Thank you :-) So far Haven't seen any damage to it, packed very well and safe, but will check when I'm home later and place it properly on my table.. Will take pictures of it as well.