SHIPPING & DELIVERY
We are proud to offer free various countries shipping services. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our nearest warehouse across the countries will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to various countries around the world. However, there are some locations we are currently unable to ship to as we are in the process of expanding our services. If you happen to be from one of those countries, we will contact you. On the other hands, you may check our available shipping countries.
What are the available shipping countries?
Hereby is the list of shipping countries available:
| Australia |
Israel |
Poland |
| Austria |
Italy |
Portugal |
| Belgium |
Japan |
Russia |
| Brazil |
Kazakhstan |
Saudi Arabia |
| Canada |
Korea |
Singapore |
| Denmark |
Latvia |
Spain |
| Finland |
Lithuania |
Sweden |
| France* |
Luxemburg |
Switzerland |
| Germany |
Malaysia |
Thailand |
| Greece |
Malta |
Turkey |
| Hong Kong |
Mexico |
Ukraine |
| Hungary |
Netherlands |
United Kindom |
| Indonesia |
New Zealand |
United States |
| Ireland |
Norway |
Vietnam |
*Only zip codes that start with 01 to 95. Currently we are not able to ship to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.
For non listed countries, you may
contact us for further information.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
What about customs?
By ordering on keendeco.com, any customs fees and taxes are exclusive from your order. All fees that may be imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of keendeco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://keendeco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came for 3 weeks in Krasnodar, very cool. I am very pleased with the quality, everything is as in the description. Packed in a box. Fasteners in the kit. In general, I advise.
Delivery to ekb 3 weeks. The birds are wonderful, everything came intact.
Birds met my expectations!!!)
Thank you very much! I am very satisfied, I liked everything!
Delivery 3 weeks. Exactly as in the picture. No chips. Well packed. Very nice
The birds are just cool. I recommend keendeco. I will order more. The product was well served. Very well packed. Thank you very much.
unrealistically beautiful birds, well packed, delivery a month, I am satisfied!
Very nice! Everything is as in the description. Well packed. Delivery to St. Petersburg a little less than a month.
Excellent quality.
exactement comme sur la description ! J'ADORE ! Envoi très soigné (cf photos de l'emballage) et rapide. Le vendeur a même précisé que l'envoi serait fait en 2 colis. Commandé les formats à 3 et 4 patères. fixations jointes dans le colis. Un grand merci au vendeur que je recommande à 200%
Everything is super I'm happy
Delivery on time and pleasantly surprised by the quality, I expected it to be worse. Thanks!
beautiful piece,recommend store and products 5 star.my birdies came in good condition.i am happy and love them.excellent packaging aswell
Description exact, the parcels were tracked, the store communicated) I ordered two branches in one order and the seller sent in two parcels, each was tracked. The hangers themselves are very cute, made of gypsum, apparently, because they are fascinating. Sizes correct. I recommend the seller and the goods) It all came in two weeks, the seller sent at once.
Birds are excellent, no defects. Heavy, not plastic
Great birds! Heavy, not plastic, very qualitatively made. The order arrived quickly, everything is well packed, thank the store)
Wonderful birds. Took for decorating the remaining unnecessary wire after repair :) done well, it came quickly, less than a month
It came in two weeks. The thing is beautiful, very satisfied. Recommend.
Excellent decor, went to Irkutsk very quickly. I'm happy with the purchase
Cool hanger! Beautiful design. Everything came intact. Thank you!
I’m so happy with my purchase!! Key bird hanger is absolutely beautiful!! I purchase the two bird size and I made a great choice. It’s a perfect size not to big not to small. You can see inches in my pictures. I absolutely recommend this store. It took about 3 weeks to arrive to Los Angeles california. It came well packed. And it was left at my door step!! P.s, extra points”not plastic” just beautiful!!(^_^.)../ thank you store:)
Thank you I am very pleased very much liked the hanger came quickly at the opportunity to order more
The goods came without damage, well packed. Corresponds to the description. A nice decoration for the house, if the style allows. I am happy with the purchase, but I think that the price is too high
Come fast! 18 days before Moscow! Very cute and high quality. Recommend!
Very satisfied with the order and store. Thank you. They are very cute