SHIPPING & DELIVERY
We are proud to offer free various countries shipping services. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our nearest warehouse across the countries will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to various countries around the world. However, there are some locations we are currently unable to ship to as we are in the process of expanding our services. If you happen to be from one of those countries, we will contact you. On the other hands, you may check our available shipping countries.
What are the available shipping countries?
Hereby is the list of shipping countries available:
| Australia |
Israel |
Poland |
| Austria |
Italy |
Portugal |
| Belgium |
Japan |
Russia |
| Brazil |
Kazakhstan |
Saudi Arabia |
| Canada |
Korea |
Singapore |
| Denmark |
Latvia |
Spain |
| Finland |
Lithuania |
Sweden |
| France* |
Luxemburg |
Switzerland |
| Germany |
Malaysia |
Thailand |
| Greece |
Malta |
Turkey |
| Hong Kong |
Mexico |
Ukraine |
| Hungary |
Netherlands |
United Kindom |
| Indonesia |
New Zealand |
United States |
| Ireland |
Norway |
Vietnam |
*Only zip codes that start with 01 to 95. Currently we are not able to ship to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.
For non listed countries, you may
contact us for further information.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
What about customs?
By ordering on keendeco.com, any customs fees and taxes are exclusive from your order. All fees that may be imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of keendeco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://keendeco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought them for Christmas presents. I was worried that the package might come late, but it came on time!! Love the design.
I love it !!!
A very nice lamp, I arrive in 2 and a half weeks.
I’m very happy! I think I will order for the 3rd time!
Beautiful tree, as in the photo, I'm very happy! Branches can be given any shape. The cord is short, less than a meter (it's good that it's possible to insert batteries). It was packed well, but the box broke. Delivered quickly, thanks to the store!
They're too beautiful, just like in the picture, I ordered 2. The shipment took 51 days, the destination was Miami and from there my courier at 5 days made me reach Dominican Republic. They bring the option to put battery or usb cable (comes the cable only, without the adapter or charger head, the phones can be used).
Shipping in 23 days. Good packaging products without damage and working. It meets the description and is a beautiful ornament. It can work connected or with batteries (rechargeable prefer)
Very well packed!!! Powered by batteries (3 pcs.) and from USB. Very convenient, connected to the TV and batteries unnecessary!
I'm happy. Packed well, it's on time. All diodics are burning.
Nice lamp. Looks great in the dark. Touch button. Works both with a cord and with batteries.
коробка мятая но все целое. доставка быстрая. рекомендую красивая лампа.
Very cool little tree, give you light. Fast shipping, well packed item. Recommend
Received barely 15 days. Very nice little tree. He's sweet, he doesn't take up a huge spot. Thank you Aliexpress and store
Excellent tree, all LEDs are working.
Very happy with my purchase. I bought two, so that it is my bedside lights on each side of the bed! (the wait was longer because of the coronavirus). Very happy with my purchase. I bought two, to be my bedside lights on each side of the bed! (the wait was longer because of the coronavirus).
My order came very fast and in perfect condition, it's beautiful, we loved it! Thank you very much! Shop and seller recommended! I'll order more, thank you
One of the online shop! It's a gorgeous tree. Fast delivery. Thank you very much to the store for the good packaging. I will still order for a gift
The product came in 2 weeks, I am delighted) I highly recommend, although the box is a little minted, everything inside the whole!