SHIPPING & DELIVERY
We are proud to offer free various countries shipping services. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our nearest warehouse across the countries will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to various countries around the world. However, there are some locations we are currently unable to ship to as we are in the process of expanding our services. If you happen to be from one of those countries, we will contact you. On the other hands, you may check our available shipping countries.
What are the available shipping countries?
Hereby is the list of shipping countries available:
Australia |
Israel |
Poland |
Austria |
Italy |
Portugal |
Belgium |
Japan |
Russia |
Brazil |
Kazakhstan |
Saudi Arabia |
Canada |
Korea |
Singapore |
Denmark |
Latvia |
Spain |
Finland |
Lithuania |
Sweden |
France* |
Luxemburg |
Switzerland |
Germany |
Malaysia |
Thailand |
Greece |
Malta |
Turkey |
Hong Kong |
Mexico |
Ukraine |
Hungary |
Netherlands |
United Kindom |
Indonesia |
New Zealand |
United States |
Ireland |
Norway |
Vietnam |
*Only zip codes that start with 01 to 95. Currently we are not able to ship to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.
For non listed countries, you may
contact us for further information.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
What about customs?
By ordering on keendeco.com, any customs fees and taxes are exclusive from your order. All fees that may be imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of keendeco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://keendeco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OK
The store's packaging is very tight, this will not be any problem with the product I bought, this product is of high quality, I personally like it very much, I promise
The quality is very good and the packaging is very careful. Very good, very worth the price,
The plate is well packed and the color is simple.I definitely recommend!!!
I have bought it for many times, the quality is very goodI am very satisfied
Packed all very well, order boldly
It came so fast and Thank you so much!
The quality is super, everything is well packaged, very beautiful
The quality of the goods is wonderful. The plate corresponds to the description. Made qualitatively. Thank you to the store for the qualitatively packed parcel. True was a long delivery to Rb 2 months
Fully (size, color) match the description. Very beautiful. Good quality. there is a special coating on the bottom so that the dish does not slide on the table.
Really well packed. It’s beautiful, I love it.
Excellent quality! And fast delivery
I order a second such tray. Packed very high quality. Everything comes all over, without chips. For the first time the tray was used for the kitchen. Put a jar with brushes and a container for detergent. Now for the bath. I will put in it a container for liquid soap and cups for paste and toothbrushes.
very cute! It was carefully packed and arrived without damage! Impressed! It took a long time in Corona, but it was nice to arrive!
Shipping fast and quality also think is too great. Color look nice.
Super product!