SHIPPING & DELIVERY
We are proud to offer free various countries shipping services. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our nearest warehouse across the countries will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to various countries around the world. However, there are some locations we are currently unable to ship to as we are in the process of expanding our services. If you happen to be from one of those countries, we will contact you. On the other hands, you may check our available shipping countries.
What are the available shipping countries?
Hereby is the list of shipping countries available:
| Australia |
Israel |
Poland |
| Austria |
Italy |
Portugal |
| Belgium |
Japan |
Russia |
| Brazil |
Kazakhstan |
Saudi Arabia |
| Canada |
Korea |
Singapore |
| Denmark |
Latvia |
Spain |
| Finland |
Lithuania |
Sweden |
| France* |
Luxemburg |
Switzerland |
| Germany |
Malaysia |
Thailand |
| Greece |
Malta |
Turkey |
| Hong Kong |
Mexico |
Ukraine |
| Hungary |
Netherlands |
United Kindom |
| Indonesia |
New Zealand |
United States |
| Ireland |
Norway |
Vietnam |
*Only zip codes that start with 01 to 95. Currently we are not able to ship to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.
For non listed countries, you may
contact us for further information.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
What about customs?
By ordering on keendeco.com, any customs fees and taxes are exclusive from your order. All fees that may be imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of keendeco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://keendeco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So far working well Licea nice
A wonderful night light. Came quickly, in just a few days, brought the courier. Awesome ball in the form of a moon, on the remote can include 16 different colors, can adjust the brightness of the included color, you can put the color change mode. The colors are very gentle, for the lamp is just wonderful, the children are delighted. Comes with a USB cord for charging, charges a couple of hours, first the red backlight is on, and when it charges, it's blue. To the store Thank you very much, we will cooperate more.
Shipping in a week. Battery life with only one color and low intensity exceeds 9 hours of light. It can hold all night long. It has a relaxing and perfect light to improve the environment or give a dim light in the dark, different light and intensity changes. I highly recommend it. Thank you store
It, but you can different modes of color change and intensity. Thanks for the downlight. very cool thing, you can choose just a delivery for a month and one week, packed well. The size of what he wanted.
El producto cumple las expectativas, textura y resolución de impresión 3d standard. Funciones de encendido, regulacion de intencidad de luz y cambio de color (táctil). Recargable, buen producto para decorar
57 days to Medellín Colombia, beautiful details i love it, thanks so much
Jolie lampe, petite mais mignonne
Hermoso producto, muy buena calidad, me encanto, no es tan delicado, es resistente, es lo que ofrecen en el detalle, es hermoso, me encantó, no llegó a mi dirección pero si al correo cercano.
Perfect!. Well packaged and protected. It came in perfect condition and its works properly. Moon, supermoon and blood moon. You can control the brightness so it doesn't disturb your eyes. It's better than I thought. It even serves as a gift because it comes with its box and english instructions, usb charge cable, perfect for gift. It's more natural and original. It's made from biodegradable material, which surprised me a lot and made me like it a lot more. It's beautiful! Awesome! Thanks!
This lamp is the best I ever ordered!!! She is amazing!!! Very accurate description, incredibly safe packaging, the product did not crumple and was not deformed. Burns without a power wire. Strongly recommend this store! Photo attached
Exactly as pictured. Very cute night light.
Just super! You can fix any of the 16 colors or choose one of the four modes of color change (flashing seven colors, flashing three colors, smooth color change, color change with attenuation). You can enhance or reduce brightness (17 levels). Very convenient remote control. The color changes from touch. Many thanks to the store!!!
Well packed, it works perfectly and with only half an hour of charging it has been running 2 hour s It has several modes for you to automatically change color and also an impressive fixed color range. Recommended 100%
There are 3 different color modes, including white, daylight and yellow. Brightness level can be adjusted. I have 500mAh battery when I received the first delivery, I have been using it for a few days. Although there were smashes in the outer box, thanks to the cool nylon inside, the product reached my very strong hand, and I enjoyed having such beautiful details as a desk lamp that looks so small and simple. Cargos coming with Singapore Post due to coronavirus arrived very slowly in this process. My order has reached me almost 80 days. The store had good communication, I was pleased. Finally, I paid 17 customs taxes. I definitely recommend it.
Products work fine, remote control touch both of them being recognized wholesale the light is dimmable from courtesy light for writing with cotton and the kids toy with bought it on well-in
very nice!
Very nice! I arrive in Chile in just under 3 weeks, nice colors. The package arrived a little crushed but did not damage the product
very good quality