Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

IMPORTANT : if the conditions of the items are not taken in consideration, we can not accept the return.

We do not issue the refund if:

You may submit refund requests within 15 days (including holidays) after the guaranteed period for delivery (45 days) has expired. Following the deadline, the items will no longer be eligible for refund. To submit, you can do it by sending a message on Contact Us page.

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