Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• you do not receive them within the guaranteed time (45 days not including 2-5 day processing).
• you receive the wrong item.
• you do not want the product you have received (the item must be returned at own expense and the item must be unused).

IMPORTANT : if the conditions of the items are not taken in consideration, we can not accept the return.

We do not issue the refund if:

• your order does not arrive due to factors within our control (e.g. providing the wrong shipping address).
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
• your order damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier.

You may submit refund requests within 15 days (including holidays) after the guaranteed period for delivery (45 days) has expired. Following the deadline, the items will no longer be eligible for refund. To submit, you can do it by sending a message on Contact Us page.