SHIPPING & DELIVERY
We are proud to offer free various countries shipping services. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our nearest warehouse across the countries will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to various countries around the world. However, there are some locations we are currently unable to ship to as we are in the process of expanding our services. If you happen to be from one of those countries, we will contact you. On the other hands, you may check our available shipping countries.
What are the available shipping countries?
Hereby is the list of shipping countries available:
| Australia |
Israel |
Poland |
| Austria |
Italy |
Portugal |
| Belgium |
Japan |
Russia |
| Brazil |
Kazakhstan |
Saudi Arabia |
| Canada |
Korea |
Singapore |
| Denmark |
Latvia |
Spain |
| Finland |
Lithuania |
Sweden |
| France* |
Luxemburg |
Switzerland |
| Germany |
Malaysia |
Thailand |
| Greece |
Malta |
Turkey |
| Hong Kong |
Mexico |
Ukraine |
| Hungary |
Netherlands |
United Kindom |
| Indonesia |
New Zealand |
United States |
| Ireland |
Norway |
Vietnam |
*Only zip codes that start with 01 to 95. Currently we are not able to ship to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.
For non listed countries, you may
contact us for further information.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-30 Business days |
*This doesn’t include our 2-5 day processing time.
What about customs?
By ordering on keendeco.com, any customs fees and taxes are exclusive from your order. All fees that may be imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of keendeco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://keendeco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The packing is excellent, the goods are intact, the wife herself will now sharpen the knives. Very convenient and easy
Quality of performance at altitude! Fast delivery to Moscow after shipment. The knives were razor sharp. I recommend to everyone, the purchase is super!
Very fast shipping! Already tried in the case, a good and useful purchase, its money is worth.
Well he arrived very fast in Mexico to test the product
Delivered to France in 16 days since the days of the order, very packaged the package and arrived without problem in France. As soon as arrived, immediately tested, the sharpener does its job very well, it is very stable thanks to the maintenance of the handle and anti-slip. For steel blades .. My knives have found their first youth. But can not tell you for ceramic blades because I am not. Conclusion I do not regret my purchase! Of course I highly recommend it!
The order came quickly, all as in the description, it is accurate well. Recommend.
Sharpener norms, Sharps well. Came very quickly
Packing is great. Its functions perform well.
The sharpener is super. Already all the knives sharpened, even the dumbest knife began to cut the orange without peel. To sharpen a pleasure several times spent and all.
The goods came well packed, the knives sharpen (although the prize of the goal seems that it is not accurate, but, zaraz, cuts well!). I'm happy with the purchase, all the knives in the House have already turned!
The sharpener is great! Sharpens knives well! Worth your money! Delivery is fast! The store is sociable! I recommend it! The sharpener is great! Knives sharpen well! Your money is worth it! Delivery fast! The seller is sociable! Recommend!
Excellent.
Order received. Thank you. Knives sharpen well.
Received very quickly corresponds perfectly to the description of the photo I love I recommend
Очень быстрая доставка. Кухонные ножи точит на УРА!!! Однозначно рекомендую, спасибо продавцу!!!
Excellent sharpening for knives. At the first level already the chip flies, the second and third levels are even. Super. Recommend. The goods came in excellent Inflatable packaging.
оправдала ожидания, только прислали черную вместо зеленой
Delivered very quickly, 15 days. Packed perfectly. I'll test. Recommend store
The very good product the sharp knife excellent the quality of the good product the price appreciable arrive fast Ami address. I recommend the product and store
I really liked it, it sharpens the knives on hurray, very sharp, very good that you can then change the Whetstone part, in the description and a reviews write that it is necessary to sharpen in turn 1,2,3, I do not even know, right or not, I don't know, but it is fine, they are different in material, I first thought 2 for ceramic knives.
I haven’t tried sharpening anything yet but it looks and feels like good quality.
Product as described
Shipping fast. The product corresponds to the description. Track tracked. Satisfied. Recommend.
Excellent sharpener, now at home knives all sharp, the goods came within 1,5 months, I recommend the store
Excellent rubberized handle and bottom platform. It looks good, everything is done well until nothing on it is accurate. In the future, I will write off what will happen to her.